You will be over the moon about how simple it is to return or exchange your purchase! Online purchases are eligible for free in-store returns with original invoice or online through our returns portal. Once your return is received you will be refunded your original purchase amount, less any shipping fees, if item(s) arrive to us in new/unused condition. All mail-in returns will have a $7.99 return shipping fee that will be deducted at the time of issuing a refund. Please be aware that select oversized items will incur an additional processing fee of up to $19.95 per item. All fees will be listed in returns portal.

Start your online mail in return here!

Returning in store? Find A Store Near You!

RETURN POLICY:

If for any reason you are unsatisfied with your purchase, you may return new and unused items within 60 days of original shipment date for an exchange or refund to the credit card account charged, less any shipping fees incurred on the original purchase. All sale items are final sale and can not be returned. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; please contact our customer service department for details. All returns must be insured and postage prepaid. Palmetto Moon reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. 

EXCHANGE POLICY:

The quickest way to exchange your item is to visit your local store with the original packing slip to select your new item(s). If you are unable to visit a store you can return your item(s) via the returns portal below and place a new order for the item(s) you would like to exchange for. 

Start your exchange here!

DAMAGE POLICY:

If you received damaged or defective merchandise, please email Customer Service at [email protected] within 7 days of receiving your order. In your email, please provide photos of the damaged item(s). A member from our team will be in contact to investigate and process a return or replacement.

For questions or concerns, please contact our Customer Service Department by telephone at 1-888-309-8040, ext. 100 or by email at [email protected].